Visitor management that simplifies your front desk
Guests check in, hosts are notified, doors and intercoms respond, and deliveries are logged. CloudSource designs and manages the setup on the Verkada platform, so one partner answers for it.
Start with a request through our contact page and mention Smart Buildings.
What a visitor management system does
A visitor management system replaces the paper sign-in sheet and the front desk guesswork with one record of who came, who they met and when they left. Here is how that works in practice.
- 01
Check-in that fits the visit
A visitor check in system lets you set the steps for each kind of guest. Verkada describes Verkada Guest as a visitor management system with custom check-in flows, questionnaires and document signing such as NDAs. A contractor and an interview candidate do not need the same screen.
- 02
Hosts hear about it on arrival
A visitor sign in system is only useful if the right person knows a guest has arrived. Verkada says Guest notifies hosts by email, SMS, Slack or Microsoft Teams when visitors arrive or leave, so reception is not the only messenger.
- 03
A log you can look back on
Every visit becomes a record. Verkada says Guest keeps visitor logs and works with Verkada cameras, so a name on a log can be matched to what happened at the door when you need to review it.
Features that can work together for the front desk
The value shows up when visitor check-in, video intercoms, access workflows and deliveries can work together. Guest, Access Control, Intercom and Mailroom are separate components, selected and configured for each project. That scope includes Verkada's workplace capabilities, such as Mailroom for package handling and supported ID screening. The exact functionality depends on the products and configuration selected. Here is each piece, with Verkada's description of it.
Custom check-in and paperwork
Verkada says Guest supports custom check-in flows, questionnaires and document signing. That means NDAs and site rules can be handled at the door instead of by email afterward.
Time-bound visitor access
Verkada says Guest can issue time-bound visitor access through keycards, unlock links, codes or QR codes. Visitor access follows the configured access window and permissions.
Optional ID screening and deny lists
Verkada says Guest can screen visitors' IDs against registries and use custom deny lists. Whether that fits your building is a policy decision we would talk through with you before turning anything on.
Business intercom with remote answer
A commercial intercom system lets a visitor reach someone from the door. Verkada says its intercoms can include a door controller and badge reader, and calls can be answered remotely, which helps when no one sits at the entrance all day.
Mailroom and package tracking
Verkada Mailroom tracks deliveries by scanning packages and notifying recipients. Package tracking stops being a pile on a shelf and a round of emails asking who has what.
Retention controls
Verkada says Guest offers data retention controls, including automatic deletion after a set period. This helps you decide how long visitor records stay. Guest retention settings cover Guest visit records. They do not automatically delete associated Access Control events or profiles.
What to weigh before you pick a visitor management system
A few plain questions are worth settling before any rollout. These are the ones to start with.
A cloud based visitor management system keeps records in one place and lets hosts be notified automatically. Paper sheets are hard to search, easy to read by the next guest and cannot alert anyone.
List the people who must know when a guest arrives, such as hosts, reception or a property manager. Pick the channels they already read, whether that is email, text or chat.
Decide whether visitors should get time-bound door access, a buzz-in from the intercom, or both. Verkada says its access control works natively with its cameras, so door events can be tied to video.
Visitor rules depend on the site. A commercial property run by a property manager, a healthcare facility with a clinic front desk, a multi-location business and a corporate office each run differently. Deliveries and after-hours entry should be written down before settings are chosen.
One partner from plan to day-to-day support
CloudSource manages the project from design and deployment through configuration and ongoing support.
Projects start with an assessment of your sites and requirements before anything is deployed. Scope and next steps are confirmed before work begins.
As a Verkada reseller and solution provider, CloudSource brings together solution design, procurement, installation coordination through qualified partners, configuration and ongoing technical support. We serve clients nationwide and coordinate onsite installation through partners based on project location and requirements.
CloudSource provides configuration assistance, troubleshooting and coordination with Verkada under your service agreement. Verkada provides 24/7 technical support for its products and platform.
What buyers ask
01What is a visitor management system?
02How does a visitor management system work?
03Is a cloud based system better than a paper sign-in sheet?
04How does an intercom system for business work?
05Does this work for apartments or multi-tenant buildings?
06How long are visitor records kept?
See your front desk run as a managed process
Request a walkthrough to review check-in, doors, intercom and deliveries for your building. Send a request through our contact page and mention Smart Buildings. CloudSource will reply to discuss your sites, scope and next steps.
Prefer to talk first? Call 954-800-1800.